Return and Exchange Dept
(A valid RMA Number)
375 Rivertown Drive #500
Woodbury MN 55125
Customers have 30 days to contact us about a defective product. We will send replacements for any/all defective products at no cost to the customer. If the customer would prefer to return a defective product for REFUND rather than replacement, the customer will be responsible for the return shipping cost. We will refund the product purchase price, minus the applicable shipping and handling fees.
We will verify whether the product received is wrong (we shipped out the incorrect item) or if it is just the result of user error (the customer ordered the incorrect item in the first place). If it is our error, we will re-ship the correct product immediately, along with a pre-paid shipping label for the customer to return the wrong one.
Customers have the option of purchasing shipping insurance during checkout. If the customer opts-out of the insurance, Vena is not responsible for any product that is damaged during transit without insurance.
We will replace packages with insurance coverage immediately. Customer must take a picture of the damaged package/products and send it to us as proof. Vena will then re-ship the product and make an insurace claim with the appropriate carrier. In many cases, we will need the customer to send back the original damaged product for the insurance claim.