No customer support / company fails to honor supposed Lifetime Warranty
Really liked the magnetic flap, so after the first one fell apart after a couple of years, I bought one just like it. The second one began to separate after about 5 weeks of use. After seeing within the second one’s packaging that the company offered a Lifetime Warranty on all of its product, I submitted claims for both. I quickly received confirmation of my requests and a notation that someone would be in touch. After waiting more than a week, I reached out again. To date, there still has been absolutely no response from the supposed Vena â€œteam member.â€ Definitely don’t bother with this product or this untrustworthy company. UPDATE: The company eventually sent one replacement case. Upon seeing my review, I received an email from a real person who asked about my issues. I thoroughly explained and within a week I had the second replacement case. This representative seemed concerned snd interested in fulfilling the company’s warrant obligations. That said, this is s great case for my needs and I would recommend it — and now the company as well. Up from one star. Four stars only because of the initial hassle.